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Important Customer Updates | COVID-19

A MESSAGE TO WESTERRA EQUIPMENT CUSTOMERS REGARDING COVID-19

At Westerra Equipment, we value our partnership with you through all business cycles. COVID-19 is a new challenge for our businesses, and the unknown has us all on edge. We are working to ensure everyone’s safety and are here to see through this challenging time with you.

We want you to know our stores are open and prepared to serve you. Westerra Equipment is committed to excelling at response and follow up. This means that whether it be through phone, email or in person, we are here to help.

The following are the latest updates on our Westerra Equipment locations. Changes will be made frequently, so check back regularly to ensure you have the latest information.

 

PARTS PURCHASES

Your first and best option for parts purchasing is to call 1.888.713.4748. Our team is ready to help.

Request Parts Online:

You can order parts online. Simply click on the Parts Request tab on the top banner and submit your request form. A team member will respond promptly.

Alternatively, you can email our Parts Support Center directly:

Parts Support Center:

Abbotsford                 [email protected]

Kamloops                   [email protected]

Nanaimo                     [email protected]

Victoria                       [email protected]

Order Parts by Phone:

Please call your local store or our Parts Support Centre at 1.888.713.4748 to purchase parts.

 

EQUIPMENT SERVICE REQUESTS

Your first and best option for equipment service and repair is to call your local store.

Request Service Online:

You can request service online. Simply click on the Service Request tab on the top banner and submit your request form. A team member will respond promptly.

Alternatively, you can email our Service Support Center directly:

Service Support Centres:

Abbotsford                      [email protected]

Kamloops                        [email protected]

Nanaimo                          [email protected]

Victoria                            [email protected]

Request Service by Phone:

Please call your local store or our Service Support Centre at 1.888.713.4748 to request service.

 

EQUIPMENT RENTALS

To inquire about our equipment rental availability and rates, contact your Rental Coordinator at your local store. You can also browse our lineup of rentals here or request a Rental Quote and a member of our team will get back to you shortly.

 

EQUIPMENT SALES

Your first and best option for purchasing equipment is to contact your account manager or call 1.888.713.4748. You can also see our equipment lineup here or have our sales team contact you by completing our request a quote form 

 

FREQUENTLY ASKED QUESTIONS

Operations and General Questions

Is my local Westerra Equipment still open?

Yes, our team is working hard to keep our stores open and prepared for our customers while taking appropriate precautions. If the situation changes and we receive new guidance to change this approach we will do so. Reach out to your dealership location for specific business hours and contact info.

What are my store hours?
Store hours vary by location and situation. Until further notice, all stores will remain operational, but we will adjust if the circumstances change. Reach out to your dealership location for business hours.

What is my store contact information if I have a question?
Please find your local store contact info on our dealership locations page.

Where can I find the most up-to-date information on the COVID-19 situation?
We will be keeping our main COVID-19 page as updated as possible with store announcements, event cancellations, and other important information. Bookmark this page to see all our updates.

Parts, Service and Equipment Questions

Can I still get parts and service for my machine?
Yes, you can schedule and receive field service or in store service. Please contact us to book a service appointment or order parts.

Can I still pick up parts at my local store?
Yes, you can pick up parts in person or have them delivered. Please be considerate and practice social distancing if you visit our locations in person.

Are your stores still renting equipment?
Yes, you can contact your Rental Coordinator at your local store for equipment availability and rates. You can also see a full lineup of our rental equipment here.

Are your stores still selling equipment?
Yes, you can contact or visit your local store, as normal. Or, if you choose to remain in your home, you can also see our full lineup of equipment here.

Will there be any disruption in the supply and availability of parts and equipment?
We currently have full inventory and do not expect any significant disruptions to supply chain. If we do foresee any shortages, we will make announcements and communicate with our customers accordingly.