At Westerra Equipment, we recognize that customers are looking for a dealership that understands their business and equipment needs, creates an excellent lasting impression and delivers timely communication updates on purchases and orders. In an effort to be BC’s Preferred Heavy Equipment Dealer, we take these needs seriously and have created our G.R.I.T. customer service system to deliver consistent, exceptional service, every time.
G.R.I.T. stands for:
- G: Providing a great range and selection of premium equipment and services
- R: Creating valuable relationships with our customers
- I: Understanding the financial impact to their bottom line
- T: Delivering timely communications and turnaround for optimal equipment uptime
We know every decision impacts business and we take our customer’s bottom line into consideration with every recommendation we make. We are committed to efficient service and timely turnaround to keep equipment running and positively impacting equipment performance and bottom line.