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A G.R.I.T. Review

Tim C, from McCoy Lake Excavating, talks about his experience purchasing a used Doosan DX225LC-3 Crawler Excavator from Nick Testini, our Doosan Sales Territory Manager:

During the buying process, what influenced your final decision?

There were many factors, the product that Nick found for me was exactly what we needed, and he found it at a good price and was extremely honest and diligent throughout the entire process. Nick really went out of his way to provide good service.

Since buying the machine, how has your business improved?

Although we haven’t had the machine for very long, it has definitely made things much more efficient. This machine replaced an old one that was slowing down so we’re now able to get more work done in a shorter period of time.

What’s your favourite feature of the machine?

I haven’t had a chance to use it myself yet, but one thing that sold me was when I reviewed the manual for it, I noticed that any service that would have to be done was very user-friendly and I would be able to easily maintain it myself.

How would you sum up your interaction with the team at Westerra Equipment?

It’s really been fantastic from start to finish. Nick actually found a defect in part of the machine that I had missed in my initial inspection and couldn’t have found myself, and Nick agreed to replace it at Westerra’s expense. Even though Nick could have sold the machine without even mentioning this defect, he took the time to acknowledge the issue and fix it for me. Nick’s professionalism was really outstanding.

Any other comments?

When I initially began talking to Nick and Ron I had recently suffered a major back injury and it has been really difficult to travel anywhere for me. The particular machine I was interested in was located in Surrey, but I’m over on the Island and there was no way I was going to be able to come see the machine. I also didn’t really feel comfortable purchasing the machine without seeing and inspecting it in person. The guys went out of there way to transport the machine from the mainland to the Westerra Nanaimo branch just so I could see it for myself. They really went over and above what I had anticipated.

Even when we went through the paperwork process of purchasing the machine, Nick actually came to my home with everything prepared and ready to go. The entire purchase was very transparent and they came to the table with some very fair components to the deal. Overall, the experience was amazing.